Refund & Return Policy
Last updated: 12/13/2025
This Refund & Return Policy outlines the conditions under which Saints Threads accepts returns, exchanges, or issues refunds.
1. All Sales Policy
All sales are considered final unless otherwise stated below. By placing an order with Saints Threads, you agree to the terms of this Refund & Return Policy.
2. Eligibility for Returns
Returns are accepted only under the following circumstances:
The item received is defective
The item received is damaged during transit
The incorrect item was received
To be eligible for a return, the item must be unused, unwashed, and in its original condition.
3. Non-Returnable Items
The following items are not eligible for return or refund:
Custom, personalized, or made-to-order products
Sale or clearance items
Items damaged due to improper use, washing, or care
Minor variations in color, sizing, or print placement do not qualify as defects.
4. Return Request Process
Return requests must be submitted within 7 days of delivery.
To request a return, customers must contact Saints Threads using the contact information listed on the website and include:
Order number
Description of the issue
Photographic evidence (if applicable)
Unauthorized returns will not be accepted.
5. Refunds
If a return is approved, Saints Threads may, at its discretion:
Issue a refund to the original payment method
Provide a replacement item
Issue store credit
Refunds are processed only after the returned item is received and inspected. Original shipping costs are non-refundable unless the return is due to an error by Saints Threads.
6. Exchanges
Exchanges are handled on a case-by-case basis and are subject to product availability.
7. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a mistake or defect caused by Saints Threads.
Saints Threads is not responsible for lost or damaged return shipments.
8. Order Cancellations
Orders may be canceled only before production or fulfillment begins. Once an order has entered production or shipped, it cannot be canceled.
9. Chargebacks and Payment Disputes
Customers are encouraged to contact Saints Threads prior to initiating chargebacks or payment disputes. Unauthorized chargebacks may result in account restrictions or refusal of future orders.
10. Policy Updates
Saints Threads reserves the right to update or modify this Refund & Return Policy at any time. Changes are effective upon posting to the website.
11. Contact Information
For refund or return inquiries, customers should contact Saints Threads using the contact details provided on the website.